"When trying to understand systems, one really eye-opening and fundamental insight is to realize that the machine is never broken." ... a simply basic truth.
I only recently began following this blog and am enjoying these insights from Anil Dash. His points seem to always strike at the right moment.
We are far past due in reflecting "on the systems around us now that we are cursed with the horrible truth that all of them are working correctly."
I would suggest that the "system need[s] to be dismantled, so that it can be replaced by a system whose purpose is to do the right thing."
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